SD Management Consulting

Placing People at the Centre of your Strategy

Key Client and Stakeholder Management

The ability of an orgainsation to develop and maintain profitable business relationships is key its success. So, why then do so many fail in building sustainable business partnerships?

This programme examines the fundamental rules that underpin a relationship and then goes one step further to review the impact internal relationships have on the overall success.

A typical programme would include the following topics:

360 Degree approach to Client Management

Understanding your Client - at all levels through psychometric profiling

Understanding the Sales Process and its Key Stages

Effective Client Marketing & Communication

Learning to be different

Developing Client Loyalty (ETDBW)

Developing Client Profitability

Finding the ‘Right’ Level of Client Satisfaction

Choosing your business model - Strategic Alliance vs One-Off Transactions?

Understanding your organisation and its Operational Strategy

Developing key internal relationships

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