1. People are the key differentiators in business
2. Investing in People Development should be a key part of any Corporate Strategy
3. People do business with people they know and trust
4. Products, services and processes can be copied; prices can be matched, but people are never the same
5. High quality relationship management leads to client loyalty and repeat business
6. Efficient 'after sales service' is fundamental to the long term success of a relationship
7. Good Leadership is key to ongoing sustainable team performnce
8. Balanced teams provide a platform to deliver the right level of service
9. Preparation & Planning are key to success at any level
10. Failing to plan means planning to fail
"In times when significant monetary rewards are increasingly seen as inappropriate, it is far more beneficial for a firm to offer its employees, as an alternative, the opportunity to enhance their careers through undertaking executive development programmes."
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